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Trip Issues & Refunds

  • My ticket changed to Used early
  • I can't connect to web pages in the app
  • I can't login to my account
  • Error Processing Payment
  • What is the ticket cancellation policy?
  • What functions will be available if the app service is down?
  • Can I refund a expired ticket?
  • (Android) Why do I keep on getting logged out of the app?
  • Who do I contact if I have questions or have technical problems with the mobile ticketing app?
  • I didn't use my ticket can I get a refund?
  • I was unable to use my ticket due to a service disruption. Can I get a refund?
  • I was unable to use my ticket. Can I get a replacement?
  • Contact conductor about a lost item
  • What happens if my smartphone becomes inoperable (e.g. battery runs out) before my ticket is validated?
  • What happens when a payment error occurs?
  • Time wrong on ticket
  • App crashes on Android
  • What does error code SDK_105 mean?
  • What is a CL_000 error code?
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